Comments on: Review of moving from NeuStar UltraDNS to Dynect Managed DNS Service http://www.bitplumber.net/2010/05/review-of-moving-from-neustar-ultradns-to-dynect-managed-dns-service/ A place for Google to index my learnings Fri, 06 Jan 2012 08:18:20 +0000 hourly 1 http://wordpress.org/?v=3.3 By: NoUltra http://www.bitplumber.net/2010/05/review-of-moving-from-neustar-ultradns-to-dynect-managed-dns-service/comment-page-1/#comment-18021 NoUltra Fri, 28 Jan 2011 23:29:05 +0000 http://www.bitplumber.net/?p=452#comment-18021 I have to say that I agree with everything said here. We have been using UltraDNS for a short time and IS VERY grossly overpriced! We have switched to Dynect and have been very happy so far. The big downer here is the silly auto-renewing contract that Ultra has going and yes, they will ignore you when trying to talk about this or attempt to get out. And even if you do get a hold of someone, good luck getting any kind of breaks. Get a great, simple and reliable DNS service from Dynect and stay far away from UltraDNS. Be FOREWARNED! I have to say that I agree with everything said here. We have been using UltraDNS for a short time and IS VERY grossly overpriced! We have switched to Dynect and have been very happy so far. The big downer here is the silly auto-renewing contract that Ultra has going and yes, they will ignore you when trying to talk about this or attempt to get out. And even if you do get a hold of someone, good luck getting any kind of breaks. Get a great, simple and reliable DNS service from Dynect and stay far away from UltraDNS. Be FOREWARNED!

]]> By: eprosenx http://www.bitplumber.net/2010/05/review-of-moving-from-neustar-ultradns-to-dynect-managed-dns-service/comment-page-1/#comment-15468 eprosenx Wed, 27 Oct 2010 15:29:46 +0000 http://www.bitplumber.net/?p=452#comment-15468 <a href="#comment-15463" rel="nofollow">@Mike</a> Auto-renewing contracts suck. There is no business justification for them other than to lock in the customer beyond their initial term so that they can not make a different purchase decision but (lets say) once per year. It is completely to the benefit of the service provider. I have a personal policy to *never* sign auto-renewing contracts. Generally I have never had an issue getting those terms removed from contract language before signing contracts (they are just gravy terms that they try to throw in there). -Eric @Mike

Auto-renewing contracts suck. There is no business justification for them other than to lock in the customer beyond their initial term so that they can not make a different purchase decision but (lets say) once per year. It is completely to the benefit of the service provider. I have a personal policy to *never* sign auto-renewing contracts. Generally I have never had an issue getting those terms removed from contract language before signing contracts (they are just gravy terms that they try to throw in there).

-Eric

]]> By: Mike http://www.bitplumber.net/2010/05/review-of-moving-from-neustar-ultradns-to-dynect-managed-dns-service/comment-page-1/#comment-15463 Mike Wed, 27 Oct 2010 12:10:43 +0000 http://www.bitplumber.net/?p=452#comment-15463 WATCHOUT FOR ULTRADNS!!! The service worked fine BUT after being a customer for many years this is how they responded when we no longer needed service (we hadn’t signed a new contract for 4 years!!!): “We have reviewed your request to cancel and based on the terms of your contract it has been determined that your official cancel date is in five months. Your service will remain on and you will continue to be billed through then” They then continued to bill us for 5 months and when we refused to pay the “bill” they sent it to a collections agency that started calling, emailing and threatening legal action. We spent more than 20K with them and always paid on time so again WATCH OUT!!! WATCHOUT FOR ULTRADNS!!! The service worked fine BUT after being a customer for many years this is how they responded when we no longer needed service (we hadn’t signed a new contract for 4 years!!!):

“We have reviewed your request to cancel and based on the terms of your contract it has been determined that your official cancel date is in five months. Your service will remain on and you will continue to be billed through then”

They then continued to bill us for 5 months and when we refused to pay the “bill” they sent it to a collections agency that started calling, emailing and threatening legal action. We spent more than 20K with them and always paid on time so again WATCH OUT!!!

]]> By: LOE http://www.bitplumber.net/2010/05/review-of-moving-from-neustar-ultradns-to-dynect-managed-dns-service/comment-page-1/#comment-13015 LOE Tue, 20 Jul 2010 18:24:08 +0000 http://www.bitplumber.net/?p=452#comment-13015 The first comment in this post couldn't be further from the truth. Dynect is far from a hobbyist service... As for Neustarr, while UltraDNS is a great service, it's grossly overpriced. Neustar's management is also awful. Their sales tactics are aggressive to an almost disgusting level. Their sales people are frequently rotated around and many times misrepresent the product they're pushing. Things to note is that you cannot downgrade your package from a higher tier to a lower tier. They won't even want to talk to you. Never trust their sales person's estimate of which query package you're going to need. If you are coming from using your webhosts DNS servers or your domain providers DNS servers, do your own research prior to committing to a query package with them. I've NOT had good experiences with Neustar. I think Dynect is a much better company/service. The first comment in this post couldn’t be further from the truth. Dynect is far from a hobbyist service… As for Neustarr, while UltraDNS is a great service, it’s grossly overpriced. Neustar’s management is also awful. Their sales tactics are aggressive to an almost disgusting level. Their sales people are frequently rotated around and many times misrepresent the product they’re pushing. Things to note is that you cannot downgrade your package from a higher tier to a lower tier. They won’t even want to talk to you. Never trust their sales person’s estimate of which query package you’re going to need. If you are coming from using your webhosts DNS servers or your domain providers DNS servers, do your own research prior to committing to a query package with them. I’ve NOT had good experiences with Neustar. I think Dynect is a much better company/service.

]]> By: eprosenx http://www.bitplumber.net/2010/05/review-of-moving-from-neustar-ultradns-to-dynect-managed-dns-service/comment-page-1/#comment-11549 eprosenx Sat, 22 May 2010 06:14:34 +0000 http://www.bitplumber.net/?p=452#comment-11549 I disagree that Dynect is just a "hobbyist" service. Their commercial offering is based off an Anycast network design that currently has 12 nodes (similar to UltraDNS and it would appear also similar to dns.com which claims to have 8 nodes currently). It is true that Dynect has it's root in the free "dyndns.org" project, but it is clear to me that their offering has "grown up". I have been impressed with how fluid the administration console is, and how quickly updates I make propagate out to the anycast nodes. My dealings with Dynect have been completely professional in nature and they did not come off feeling like a bunch of amateurs. I did have that concern in the back of my mind as well before I started my evaluation of options. Interestingly enough, DNS.com did not come up in any of my searching or through my contact network, but it does look interesting. It appears to be trying to break into UltraDNS's market as well. I don't have any facts to base an opinion on them yet. Perhaps I will give them a spin next time around. ;-) -Eric I disagree that Dynect is just a “hobbyist” service. Their commercial offering is based off an Anycast network design that currently has 12 nodes (similar to UltraDNS and it would appear also similar to dns.com which claims to have 8 nodes currently).

It is true that Dynect has it’s root in the free “dyndns.org” project, but it is clear to me that their offering has “grown up”. I have been impressed with how fluid the administration console is, and how quickly updates I make propagate out to the anycast nodes.

My dealings with Dynect have been completely professional in nature and they did not come off feeling like a bunch of amateurs. I did have that concern in the back of my mind as well before I started my evaluation of options.

Interestingly enough, DNS.com did not come up in any of my searching or through my contact network, but it does look interesting. It appears to be trying to break into UltraDNS’s market as well. I don’t have any facts to base an opinion on them yet. Perhaps I will give them a spin next time around. ;-)

-Eric

]]> By: Mike http://www.bitplumber.net/2010/05/review-of-moving-from-neustar-ultradns-to-dynect-managed-dns-service/comment-page-1/#comment-11542 Mike Fri, 21 May 2010 23:21:22 +0000 http://www.bitplumber.net/?p=452#comment-11542 Dynect is just dyndns.org's hobbyist DNS service trying to rebrand itself. You should check out DNS.com, they are the new and hotness. Dynect is just dyndns.org’s hobbyist DNS service trying to rebrand itself. You should check out DNS.com, they are the new and hotness.

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